Q&A

Q&A

How do I find a product?
There are several ways to find the product you are looking for:

  • The search engine: you can enter the name of the article.
  • By themes located on the left side of the homepage: NEW ARRIVAL, CLOTHES, SALES, etc.

Are all products available in-store also available through www.colori.ca?
No. While some of the same products are available, our online selection is limited.

How do I get more information about a product?
We give great importance to making your online experience the closest to the one you find in store.

You can zoom-in on the photos to see every detail of the selected item. We also put a detailed description on the product sheet indicating the composition, the sizing.

Do you have a size guide?
A size guide is available for each product type. It is available on the product sheet and it will allow you to easily find the size that suits you according to your measurements.

I saw something online that I can no longer find. What happened?
It is possible that the item has been removed from the site due to stock levels or a change in season.

Are online and in-store prices the same?
Yes. Our www.colori.ca and in-store prices are always identical.

Can I purchase an item online that is not or no longer shown on your website?
No. For special requests or specific questions about our products, please call us at 1-514-858-7494. You may also send an email at info@colori.ca.


REGISTRATION & PERSONNAL ACCOUNT

How to order?

1) Look for the desired products through our search engine or by category BLOUSE / DRESS / ACCESSORIES ... on the homepage of our site.
Click on the desired item, select the desired size and colour and click on "ADD TO CART".

2) Your cart contains all items selected. When you wish to finalize the order, click on “CART”. Check that all items and sizes are compliant and click on "CHECKOUT". If you have a promotional code, enter it in the "promotional code" and validate by clicking on OK. The discount will be deducted from the original amount of your cart.

3) Client information: Enter your delivery address then click on "Continue to the shipping method".

4) Delivery: choose your delivery method and insert your bank details if necessary then click on "Continue to the payment method".

5) Invoicing and payment: choose your delivery method and enter your bank details if necessary and click on "Check order". Once you are sure that everything is correct, click on "Place my order".

Your order is validated, you will receive a confirmation e-mail within minutes!

Do I have to create an account before making an online purchase?You are not in any way required to create an account before making a purchase online. Simply select the "Buy as a Guest" option to skip this step.

What is the difference between "signing in" and being "a guest"?
Creating an account on the Colori website acts as a shortcut. Your profile and information are safely stored, saving you from having to re-enter your information for future transactions. What's more, when you hold a Colori Web account, your preferences, address book, and order status information are all saved under the "MY ACCOUNT" section. You can also modify or delete your account at any time.
When you shop "as a guest," you will need to fill out the order form for each transaction and re-select your preferences each time you visit.

Do I have to purchase items added to my shopping cart?
No. You are in no way obliged to purchase items added to your bag during your visit to our website.

How can I remove items from my shopping cart?
It is very easy to remove selected items from your shopping cart. Simply select "CART" and click on the "minus" icon next to the item to remove it from the cart. To empty the entire basket, just click on the "X" tab next to the item.

Can I leave the Colori website if I have unpurchased items in my shopping cart?
You can leave the Colori website at any time you like, even if you have added items to your cart that you did not purchase.

How to use a promotional code?
To use your promotional code, we invite you to indicate your code in the box located to the right of your order . Then click "OK" to validate this code. Check that the promotion has been applied to your shopping cart.


BILLING

Which payment methods are accepted at www.colori.ca?
We accept the following payment methods:

  • Credit Card (Visa Credit & Debit, MasterCard, American Express)

How is sales tax calculated on my order?
The amount of tax charged to your order depends on the type of item purchased and the destination’s Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.

How can I change or cancel an existing order?
To change or cancel an order, you must contact us before you receive email confirmation that your order has shipped. If you have already received a shipping confirmation, you must return the merchandise as soon as you receive it or call us at 1-514-858-7494. You may also send an email at info@colori.ca.

How do I know if my payment has been accepted?
You have 3 possibilities to verify that your payment has been accepted:

  • You will receive a thank-you e-mail after confirming your order
  • Your order will appear at the status "Processing" in your account
  • Your cart will be reset

Can I pay with a gift card on the site?
Unfortunately, it is not possible to pay with a gift card on the site. Colori gift card is only available in-store.

SHIPPING

What are the shipping fees?
Free delivery with purchases of $50.00 or more. This offer is valid in Canada only, on merchandise ordered via the website excluding taxes and promotional code. $10.00 for all other orders less than $50 in Canada.

When will my order be delivered?
Standard delivery and in-store pick up take 4 to 7 business days in Canada. You can also choose an "express" method. Note that additional costs will be added and this option does not include free shipping with a pruchase of $50 and more.

Do you ship outside Canada?
You can contact our customer service department at 1-514-858-7494. You can also email info@colori.ca.

I need my order faster. Do you offer express delivery?

Yes. You can select your shipping method from those offered. Note that additional costs will be added and this option does not include free shipping with a pruchase of $50 and more.

Can I have my order delivered to another address?
You may have your order shipped to any valid Canadian address of your choice.

Can I have items in the same order delivered to more than one address?
For the time being, items in the same order cannot be delivered to more than one address.

Can I track my package? How?
As soon as your order ships, you receive an email including a direct link to Canada Post's website, allowing you to track your package.

Can I make a purchase online and pick up my order in-store?
No. However, for specific reasons, you can contact our customer service department at 1-514-858-7494. You can also email info@colori.ca.

RETURNS & REFUNDS

Can I get an in-store refund for an item I purchased online?
You may redeem or obtain a credit note at any time, upon presentation of the invoice, in the store of your choice, provided that:

  • Items returned are in their original condition.
  • Items are still labeled and are resellable.

We will not accept returns of merchandise that has been washed, worn, damaged or soiled. For a full refund, you must return the merchandise by mail to the distribution center of the online store.

Can I get a refund online for an item I purchased in-store?
No. Items you purchase in-store can't be refunded online.

If an item isn't right for me, what do I do?
You must return the item to the Head Office to receive a refund.

For hygiene reasons, we cannot accept returns on items such as hats, socks and some other accessories.

If I wish to make a return, will I have to pay shipping?

Yes. You can return any item by mail using a package that will preserve the merchandise in its original condition. We recommend that you ship your returns through a carrier with a traceability system. We are not responsible for parcels not received if they have been shipped through a carrier that does not have a traceability system. If you put your parcel in the mail, postage is required. We will not accept returns of packages to be paid for at destination. All shipping charges, including those incurred for returns, are non-refundable. Once the parcel has been received, please allow approximately 10 business days for processing your refund. Please also give your bank a few days for processing.

How long do I have to request an exchange or a return for items purchased online?
For regularly priced items, you have a period of 20 days following the date of receipt and for sale items, you have a period of 10 days.

SECURITY ET CONFIDENTIALITY

Are my purchases on www.colori.ca secure?
Yes, absolutely. The www.colori.ca website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. Even if you pay by credit card, you must provide your credit card number for each purchase. As an additional security measure, no confidential data is stored on our server.

PERSONALIZED SERVICES

Can I purchase a Colori gift card online?
No. You can get a gift card by visiting one of our Colori and Prisme boutiques.

Can you send me more information on fashion and trends?
By signing up for the Colori newsletter, you can be sure to receive all of the fashion information we publish. Simply fill our registration form. To do this, select "Join our newsletter" at the bottom of our website.


OUR STORES

How to contact one of our shops?
You can find the number of the shop you are looking for by clicking on "Stores" at the bottom. Then select the shop from the drop-down list. Call the number indicated and our Sale Advisors will be happy to answer you.

Where is the nearest store?
To find the closest shop, please click on "Stores" at the bottom. All Colori and Prisme stores are listed on the map. You will also find the location of all our shops in the drop-down list.

LOYALTY PRIVILEGE PROGRAM

What are the advantages of the PRIVILEGE loyalty program?
The Colori Loyalty Program offers you:

  • 10% discount on all items at regular price and on sale. (except for the Holiday season)
  • Invitations to private sales and promotions.

Is my card usable in all stores?
Yes. Your card can be used in all Colori and Prisme stores.

In case of loss, theft or malfunction of my loyalty PRIVILEGE card, what should I do?
You can contact our customer service department at 1-514-858-7494 or send an email to info@colori.ca with your information.