Return & Exchange Policy

RETURN & EXCHANGE POLICY

Sale items and jewellery are final sale. 

 

We hope you are satisfied with your online purchase. However, if this is not the case, we will be happy to take back the item (s) in question. You can return one or more items purchased online for a full refund of the amount of your purchase in the original payment method, provided that: Items returned are in their original condition, still have the label and is suitable for resale. We will not accept returns of merchandise that has been washed, worn, damaged or soiled. For a full refund, you must return the merchandise by mail to the distribution center of the online store. For hygiene reasons, we can not accept returns on items such as hats, socks and some other accessories.

 

Under certain circumstances we may refuse or delay a return. For example, in the case of a fraud complaint or any form of abuse. Returns and exchanges will be accepted with pleasure upon presentation of a copy of the invoice received with your purchase up to 20 days from the date of your order. Please indicate the reason for the return on the invoice.

You can return any item by mail, taking care to use a packaging that will preserve the merchandise in its original state. We recommend that you ship your returns through a carrier with a traceability system. We are not responsible for parcels not received if they have been shipped through a carrier that does not have a traceability system. If you put your parcel in the mail, postage is required. We will not accept returns of packages to be paid for at destination. All shipping charges, including those incurred for returns, are non-refundable. Once the package has been received, please allow approximately 10 business days for processing your refund. Please also give your bank a few days for processing.

Mail to:
Colori
2255, Chemin de la Côte de Liesse
Ville St-Laurent, Québec
H4N 2M6

For an exchange only, you can present yourself in one of our shops.
The return criteria are the same. On the other hand it is not possible to obtain a refund in shop. Only exchanges are possible. For more information, please contact us at info@colori.ca

Thank you for choosing Colori.